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Software has transformed the way we do business, and your communications system is no exception.
3CX brings a whole other level to what we call "communicating".

Why 3CX?


No more limits

No more being told you have "run out of room" or need to install expensive new hardware just to add a new phone. Simply purchase a phone, plug it in and start calling - or in some cases, connect your existing SIP capable phone.

mobility

We aren't glued to our desks anymore. 3CX allows you to receive calls whenever and wherever you might be with it's class leading mobile applications for IOS and Android.

Web Conferencing

It makes sense that you use the same system your ring people on to manage your conference calling. Don't put up with bad quality video chat, and even link in phone callers to your web conference.

Open Platform

Don't like the look of your current desk phone, but it's the only one that works with your system? With 3CX you can choose the type of phone you want to use! Makes sense right?

Hot desking

As more and more companies move to an agile workforce, hot desking becomes an essential feature for any communications platform.

integration

Link 3CX with your existing customer management systems. Support is included for linking with for Office 365, Salesforce, Dynamics, ConnectWise and many more. With "screen pops" you will know all about your caller before you even answer the phone.

Our Phones


Fanvil X-Series

Our preferred handsets are the excellent IP handsets from Fanvil. A new entry in the market, they have quickly proven to be extremely reliable and cost-effective. Fanvil X-Series are fully supported by 3CX mean a quick, hassle-free roll out.

Yealink T-40 Series

For users that require more physical buttons for managing transfers, speed dials, etc, we recommend the Yealink T40 series. The Yealink T46G equipped with a EXP40 expansion module gives the user 40 programmable buttons, and they look great in an executive environment.

Mobility


We live on our mobile devices these days, but traditional phone systems still seem to only be able to do simple call transfers to send calls to your mobile - slow & expensive.

The 3CX Mobile app links your mobile directly to your 3CX system and gives you access to everything you can do with your desk phone and much more.

Key features include:

  • Available on Apple and Android 
  • Works on Wi-Fi, 3G or 4G data - anywhere in the world!
  • Transfer calls from your desk phone to mobile and vice versa
  • Place callers on hold
  • Create conference calls
  • Record calls on demand
  • Visual voicemail - view each individual voicemail message and play as required
  • View the status of all other extensions on the system (just like a receptionist console)
  • Links with all your existing phone contacts
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Connected


Every 3CX system comes with a full suite of web and software applications. The 3CX web client is one of the most powerful features of the system - this type of connectivity for phone system has been inherently expensive in the past, now anyone can benefit from true connectivity between their computers and phone system

Your web client is linked with your desktop phone, 3CX mobile app or 3CX desktop client - choose which device the web client should control.
Users get a full "presence" screen in the web client, see if users are busy, away, on the phone or in a meeting.  You can click on any user and your chosen device will immediately call that user.

3CX WebMeeting is a full web conferencing solution encompassing audio and video chat, screen sharing, file sharing and whiteboards. All of this without installing a single piece of annoying software - just log in with Google Chrome web browser enjoy all the fantastic features right away. This means you can utilise WebMeeting from your laptop, tablet, phone or even web-enabled TV giving superb flexibility over existing web conferencing solutions.

 

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Contact Center


With a 3CX PRO license you have a fully fledged contact center suite. Traditional call center suits for hardware-based phone systems have always been massively expensive, meaning if you haven't got a 200 seat call center, they simply aren't an option.The 3CX contact center suite can be rolled out in a call center with either 5 or 500 seats giving simple, intuitive management of all inbound and outbound calls.

Key features of the platform include:

  • Integrated wallboards for real-time displays
  • Detailed reporting of all queue statistics
  • Ability to set service level agreement time frames and run reports on agents ability to meet them
  • Call backs - callers can request a callback and maintain their position in the queue
  • Advanced queue stratergies and real-time stats
    • Log agents in and out of the queue
    • Round robin hunt
    • Hunt by threes - random and prioritised

3CX Contact center suite also gives full call recording capabilities allowing companies to maintain quality and compliance where required. Call recordings are stored securely on the 3CX server, and are fully searchable based on caller ID, date, time or the agent who took the call. 

Fully unify your contact center by integrating your existing CRM, ERP and accounting systems. This will give an extremely streamlined workflow for agents and managers. We can link with top software systems like Office 365, Microsoft Dynamics, Salesforce and Zendesk. Call records are automatically linked to customer accounts and agents can launch calls straight out of the CRM system - this insures all interactions between your company and valuable customers are easily logged.

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